Refund Policy

Our promise

SkitCards, a service of FEM EQUIP ANDORRA, SLU (NRT L-711101-J, registered office Avinguda Fiter i Rossell, 4 B, Edifici Centre de Negoci, Planta 0, Despatx 7, AD700 Escaldes-Engordany, Principality of Andorra), sells digital, AI-generated cards. If something goes wrong, we want you to be happy with what you paid for. You can request a refund within 30 days of your purchase, subject to the conditions below.

When you can get a refund

• Your card failed to generate and we could not fix it.
• You were charged in error or charged twice.
• The product did not work as described.

What may not be refundable

Because each card is generated to your inputs and delivered digitally, we may decline refunds where the card was generated and delivered as described and the request is simply a change of mind — though we’ll always try to make it right first. Generations already used from a purchased pack are non-refundable, as the digital service has already been supplied.

Your statutory rights

Nothing in this policy limits any refund or cancellation rights you have under applicable consumer law. Where you have a statutory right to withdraw from a digital purchase, note that by starting generation you ask us to begin supplying the content immediately and lose that right — this is set out in section 7 of our Terms of Service. Before you start generating, you can cancel for a full refund. Your legal rights always take precedence over this policy.

How to request a refund

Send us your order details and what went wrong. We aim to respond within 5 business days and to approve or decline within 14 days of your request. Approved refunds are issued by Paddle, our merchant of record, to your original payment method; the money typically reaches you within 3–10 business days after that, depending on your bank.

Prefer email? Write to support@skitcards.com.

More information

This policy is part of our Terms of Service.