Refund Policy

Our promise

SkitCards sells digital, AI-generated cards. If something goes wrong, we want you to be happy with what you paid for. You can request a refund within 30 days of your purchase, subject to the conditions below.

When you can get a refund

• Your card failed to generate and we could not fix it.
• You were charged in error or charged twice.
• The product did not work as described.

What may not be refundable

Because each card is generated to your inputs and delivered digitally, we may decline refunds where the card was generated and delivered as described and the request is simply a change of mind — though we’ll always try to make it right first. Generations already used from a purchased pack are non-refundable, as the digital service has already been supplied.

Your statutory rights

Nothing in this policy limits any refund or cancellation rights you have under applicable consumer law. Where you have a statutory right to cancel a digital purchase, note that by starting generation you may be asking us to begin supplying the digital content immediately, which can affect a standard cooling-off period. Your legal rights always take precedence over this policy.

How to request a refund

Send us your order details and what went wrong. We aim to respond within a few business days. Approved refunds are returned to your original payment method via our payment provider; processing times depend on that provider and your bank.

Prefer email? Write to support@skitcards.com.

More information

This policy is part of our Terms of Service.